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We are targeting zero-defect from Rotone's products. Fulfill our goal of complete customer satisfaction by continual improvement. -Rotone International Electronics Co., Limited
Warranty for components
1. Scope of Application
Products ordered from Rotone are provided with 365 days quality warranty, exclude products collected from behalf of others.
2. Durations
Warranty come into effect when seller hand over of products to buyer or third-party who is assigned to deliver or collect products for buyer. The period shall be extended based on the facts due to unexpected long-time delay for buyer receiving products.
3. Returns
Buyer have the right to claim return within warranty duration arising from products defect.
Before complaint, detail supporting documents including photographs, test reports to describe defect or insufficiencies should be provided. The seller may demand sending part of or all the defective goods to independent third party for inspection for validating defect if needed.
4. Remedies
If defects or insufficiencies are discovered, the Buyer may demand the repair of defects, delivery of non-defective goods, sending the missing goods or decreasing the price or refund. The cost of repairing the goods, delivering non-defective goods or delivering the missing goods shall be paid by the Seller.
5. Disclaimers
1.The warranty obligation do not cover the defects caused by improper use, installation, maintenance and repairs performed by the Buyer or commissioned by the Buyer to third parties.
2.Products over the shelf life.
6. Settling Disputes
The parties shall pursue amicable solution of any disputes.
If the parties fail to reach consensus, all disputes shall be settled by the court competent for the Seller’s location.